At UR Skin by Dhruv, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns only if the product is damaged, defective, or incorrect at the time of delivery.

• You must notify us within 48 hours of receiving the product by emailing info@ur-skin-by-dhruv.com with your order number and clear photos of the item(s).

• Products must be unused, unopened, and in their original packaging to be eligible for a return.

• Due to hygiene and safety concerns, used skincare or personal care products cannot be returned or exchanged.

Refunds

• Once we receive and inspect your return request, we will notify you about the status of your refund.

• If approved, the refund will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, email us at info@ur-skin-by-dhruv.com within 48 hours of delivery.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Products purchased during sales, promotions, or with discount codes

• Gift cards

• Opened or used products

• Customized or special-order items

Contact Us

If you have any questions about our return or refund process, feel free to contact us at:
📧 info@urskinbydhruv.com